Here to help.
Get set up. Find your subscription.
Get back to what you came for.
For setup, app issues, subscriptions
and personal data requests.
Requirements
- Device
- iPhone running iOS 26.4 or later.
- Language
- English.
- Availability
- The first release is intended for the 27 EU countries. Access to the required iOS features can also depend on your device and Apple Account.
- Permissions
- Screen Time access is needed to pause your selected apps. Allow notifications for reminders and features that depend on them.
- Subscription
- A current subscription or eligible free trial is needed to start visits. No separate HereFor account is required.
If your iPhone is managed by a school or employer, or uses a restricted child account, Screen Time access may be unavailable. See what to do if access is unavailable.
Screen Time
HereFor uses Apple’s Screen Time permission to pause the apps you select before and after a visit. It needs this permission to apply those restrictions.
How do I enable or restore access?
- In HereFor, open Settings → Check access.
- If you haven’t been asked yet, tap Allow Screen Time and follow the iOS prompt.
- If permission was previously denied or turned off, open iPhone Settings → Screen Time → Apps with Screen Time Access and enable HereFor.
- Return to HereFor and check access again.
If HereFor isn’t listed, return to the app and try its permission request first.
Why isn’t an app pausing?
Check that HereFor has Screen Time access and an active plan. Then open HereFor Settings → Apps that ask and confirm the app is selected. A selected app is available while your visit is running.
If access or your plan has expired, resolve it and return to HereFor. If the problem continues, tell us which app was affected and what happened.
Why am I missing reminders?
Open iPhone Settings → Notifications → HereFor and check that Allow Notifications is on. You can also check notification access in HereFor Settings → Check access. Delivery can be affected by your iPhone’s notification and Focus settings.
Subscriptions
App Store subscriptions and payments are managed by Apple. You can manage your plan from HereFor Settings → Manage subscription, or in your iPhone’s subscription settings.
What plans are available?
HereFor offers monthly and annual plans with the same feature access. Annual plans are billed as one yearly payment. The price, currency, billing period and any eligible trial are shown in the app and Apple’s purchase confirmation before you subscribe. Prices can vary by App Store country.
How does the free trial work?
A seven-day free trial is offered on both plans to eligible customers. Apple determines introductory-offer eligibility; switching plans or reinstalling does not guarantee another trial. Check the offer shown before confirming.
Unless cancelled, the trial converts to the selected paid subscription. Cancel at least 24 hours before the trial ends if you do not want it to renew. See Apple’s guidance.
How do I cancel my subscription or trial?
- Open iPhone Settings and tap your name.
- Choose Subscriptions → HereFor.
- Tap the cancellation option and follow Apple’s confirmation steps.
Apple displays the current expiration or renewal information there. If no cancellation option appears and an expiration is shown, it may already be cancelled. Read Apple’s cancellation instructions.
Deleting HereFor, turning off Screen Time, or emailing support does not cancel an App Store subscription. We cannot cancel it on your behalf.
I paid, but HereFor doesn’t recognise my plan.
Check that the App Store is signed in to the same Apple Account used for the purchase. Connect to the internet, open HereFor and choose Settings → Restore purchases. Restore purchases is also available on the subscription screen.
If it still says no plan was found, check your Apple subscription status and contact us with the message you see. Apple’s purchase-restoration help.
How do I request a refund?
For an App Store charge, sign in to reportaproblem.apple.com, choose the refund option, select HereFor and submit your request. Apple assesses eligibility; a refund is not guaranteed.
Requesting a refund and cancelling future renewal are separate actions. Read Apple’s refund instructions.
Why can’t I find HereFor in my subscriptions?
Check the Apple receipt for the Apple Account used, then check subscriptions for that account. If you are using a TestFlight beta, tell us that when contacting support so we can distinguish beta testing from an App Store purchase. Apple’s help finding a subscription.
What happens when my access ends?
New visits require a current plan. Your existing local history remains readable, and HereFor lifts its app restrictions when it recognises that access has ended. Return to HereFor so it can refresh your subscription status. Renewing or restoring a valid plan restores access without repeating setup.
Does restoring a purchase restore my history?
No. Restore purchases restores eligible subscription access. Your visit history is stored locally; HereFor does not provide cloud history sync. Deleting the app can remove its local data. See the Privacy Policy for details.
Contact support
Email herefor@pltv.ink. You can also use HereFor Settings → Contact support.
Help us understand what happened.
- Your iPhone model, iOS version and HereFor version.
- Whether you installed from the App Store or TestFlight.
- What you were trying to do, what happened, and any error message.
- A screenshot if useful, with private information hidden.
For a subscription issue, include the plan and the status Apple shows. Don’t send passwords, payment card details or unrelated personal information.
Operator & postal contact
Pavel LitvinkaSole trader (JDG), Poland
ul. Lechicka 8, lok. 51
02-156 Warszawa, Poland
NIP: 5223248521 · REGON: 524369515
For personal data requests, use the same email or postal address. Our Privacy Policy explains data handling, your choices and how to request deletion.